TERMS AND CONDITIONS

1. INTRODUCTION

Welcome to Whatthehang.com! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms and Conditions.

2. PRODUCT INFORMATION

2.1 Products: Whatthehang.com offers a range of canvas products including canvas prints, canvas gallery wraps, and framed canvases.

2.2 Product Descriptions: We strive to ensure that product descriptions and images on our website are accurate. However, due to variations in display and other factors, the actual product may differ slightly from what you see online.

3. ORDERING AND PAYMENT

3.1 Order Process: To place an order, select the products you wish to purchase, add them to your cart, and proceed through the checkout process. You will be required to provide personal information, including but not limited to, your name, address, phone number, and email address.

3.2 Payment: Payments are processed securely via iyzico.com. We do not store or process your credit card information. Payment information is encrypted and transmitted securely.

4. DELIVERY TERMS

4.1 Estimated Delivery Time: Products are generally delivered around the estimated delivery date shown on the product page. However, delivery times may be affected by customs procedures and policies in each country, which are beyond our control.

4.2 Delivery Address: Products will be shipped to the address provided during the checkout process. The accuracy of the delivery address is the responsibility of the Buyer. Whatthehang.com is not responsible for delivery issues caused by incorrect or incomplete addresses.

4.3 Shipping Costs: If the shipping fee is not included in the free shipping campaign, it will be charged on the payment page. Any additional costs such as customs duties are also the Buyer’s responsibility.

4.4 Address Changes: Address changes can be made within 24 hours of placing the order. Once the product is in production, changes cannot be guaranteed. Deliveries to APO regions or P.O. Box addresses may not be possible.

4.5 Delivery Issues: If the product is delivered damaged or incomplete, the Buyer should not accept the delivery and must request a damage report from the carrier. Contact us immediately to address any delivery issues.

5. RETURNS AND REFUNDS

5.1 Return Period: Return requests must be made within 14 business days from the date of delivery. Initiate returns by creating a ticket through the Order Support page.

5.2 Return Conditions:

  • Damaged or Missing Products: If a product is received damaged or incomplete, we will provide a free replacement or offer a full refund or discount.
  • Returns Without Cause: If the Buyer wishes to return a product without cause, return shipping costs, customs duties, and any depreciation due to damage during shipping will be deducted from the refund. The product must be returned in a condition that prevents further damage.

5.3 Return Process: Returns will be processed after the product is received. Any costs related to the return will be deducted from the refund.

5.4 Address Updates: Address updates can be made before the product is shipped. Updates after shipping are not guaranteed. If a new address is needed, we will contact the Buyer via email. If no response is received within 3 business days, the return and cancellation processes will depend on whether the shipping carrier has initiated the return or disposal of the package.

5.5 Product Packaging: Returned products must be packaged in a manner that prevents damage. The original packaging is not required, but the product should be protected to avoid damage.

6. PRIVACY AND DATA PROTECTION

6.1 Personal Information: We collect and use personal information as described in our Privacy Policy. We do not share your personal information with third parties for commercial purposes.

6.2 Data Security: We implement appropriate security measures to protect your personal information. Credit card information is not stored on our site.

7. INTELLECTUAL PROPERTY

All content on Whatthehang.com, including text, images, logos, and designs, is the property of Whatthehang.com and is protected by intellectual property laws. Unauthorized use of this content is prohibited.

8. LIMITATION OF LIABILITY

Whatthehang.com is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the purchase price of the product(s) in question.

9. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of Turkiye. Any disputes arising from these Terms and Conditions will be resolved in the courts of Turkiye.

10. CHANGES TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective when posted on our website. Continued use of the website constitutes acceptance of the revised Terms and Conditions.

11. CONTACT US

For any questions regarding these Terms and Conditions or any other inquiries, please contact us at info@whatthehang.com.

Whatthehang.com is committed to ensuring that your shopping experience is pleasant and transparent. Thank you for choosing us!